Despite the 6-8 rule there are occasions when you need to think large before shrinking your UPN diagram to end-user-friendly proportions. Or you may have […]
As companies struggle to understand how to reinvent themselves as “digital businesses” they need to go back to basics and think from a process perspective.
So, you have decided to create some UPN process content. You may have started with Purchase-to-Pay, Hire-to-Retire or Quote-to-Cash. Or perhaps you did some process […]
In previous articles I have explained how Universal Process Notation (UPN) challenges a lot of existing process wisdom, and allows us to create user friendly […]
In UPN training courses, process discovery workshops and consulting engagements I am often asked, “How many levels should a process have?” This question is especially […]