Despite the 6-8 rule there are occasions when you need to think large before shrinking your UPN diagram to end-user-friendly proportions. Or you may have […]
Work Instructions – The Achilles Heel of Process?
In previous articles I have explained how Universal Process Notation (UPN) challenges a lot of existing process wisdom, and allows us to create user friendly […]
I’m Going to Level With You…
In UPN training courses, process discovery workshops and consulting engagements I am often asked, “How many levels should a process have?” This question is especially […]
