UPN: Discovering the unknown unknowns

One of the many amazing attributes of UPN is its capacity for making the difficult not just seem but be extremely easy.  This includes routinely discovering some unknown unknowns – and allowing anyone to do it. “In February 2002, Donald Rumsfeld … stated … ‘There are known knowns. There are

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UPN: When time is of the essence

What’s the best way to represent time as a trigger in a UPN process map? Unless you’re a theoretical physicist, time is linear. And unless you’re a time lord, it progress in one direction only. Unfortunately, processes do not – they have loop backs and branches.  Fortunately there is a

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Go BIG, then go little

Despite the 6-8 rule there are occasions when you need to think large before shrinking your UPN diagram to end-user-friendly proportions.  Or you may have created a process that makes great use of the huge canvas on your 27 inch monitor, but users can’t read it on their mobile devices.

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UPN & process gateways

“How are gateways handled in UPN?” “There doesn’t seem to be a specific object in the notation that is dedicated to gateways.” That’s for a reason – in an earlier post about decision boxes  we saw that they didn’t merit a separate object. The same applies here. Gateway Types Business

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3 Simple questions to take process from ‘Good’ to ‘Great’

Our experience from 1000+ projects tells us that clients love live-mapping workshops. Often, it’s the first time the senior team have collectively seen their business area from an end-to-end process perspective and had the opportunity to come to agreement on handoffs. You can also identify “quick wins” out of the workshops, which

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WUDIWUG, UPN’s version of WYSIWYG?

Looking for a simple way to describe the end-to-end UPN experience and its extendability into all areas of the business, I thought a good place to start might be a UPN version of the venerable WYSIWYG. WUDIWUG – What Users Design Is What Users Get Actually, that’s the short version. 

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Colour in process diagrams

Skore, TIBCO Nimbus and Elements all come with a standard style sheet and the ability to customise it.  So if you need to make the style reflect your corporate colour scheme, you can.  But just because you can, doesn’t mean you should.  The fact is, processes have a much longer

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You’ve Been Framed

So, you have decided to create some UPN process content.  You may have started with Purchase-to-Pay, Hire-to-Retire or Quote-to-Cash.  Or perhaps you did some process mapping to help with some pain point analysis. After a while these process islands feel a bit disjointed.  You need a way to organise them

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Drowning in Swimlanes…

I have to be honest.  Swimlanes are like cigarettes to me. Let me explain. Before we really knew better, I used to smoke 20+ a day.  But one day I decided enough was enough and weaned myself off them.  It was hard but I did it, and because it was

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